Help - How To Pay Bills with Coupon

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Chase Bank Coupon Process

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Glenn Banks

Had a great conversation with the lead customer service rep for Chase Card Services - I called to verify acceptance of the coupon since I did not see it post to my account. I explained the process to rep and he was familiar, he stated Chase Bank has been getting inundated with coupon only payment attempts. I explained the applicable UCC code and also told him that Capital One and Synchrony Banks have accepted these coupons as a form of payment. He said Chase Bank will reject the coupon method and they need form of payment such as a check or money order. There is a separate address for conditional payments. I threatened to take legal action in federal court and he said fine go hire a lawyer. We can't do anything for you


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Rosalie-Ann: Chase
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I also have a Chase card. Any updates regarding your experience? Have they credited your account yet? Did you send a letter to the CEO?

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Glenn Banks
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Going with the CEO letter and threat of a lawsuit next Chase did send me an address for conditional payments, which coupon payments are classified as by Chase- P.O. BOX 15049 WILMINGTON, DE 19850-5149
Refer to the section on the back of the billing statement entitled "Conditional Payments" for additional info.